Feedback & Complaints ProcedureUpdated a day ago

We love hearing from you—whether it’s a pat on the back or something we need to fix. Here’s the quickest way to reach the right people:

🌟 Share Your Feedback

• Email: [email protected]

• Tell us what delighted you, what could be better, or ideas you’d like us to explore.

• We read every message and use your insight to keep improving. 💚

⚠️ Make a Formal Complaint

1. Email: [email protected]

2. Subject line: Begin with “Complaint –” followed by a short description (e.g., Complaint – Late delivery).

3. What to expect:

   • Within 2–3 business days you’ll receive an update or a request for more details. ⏳

   • If you haven’t heard from us by the end of Day 3, rest assured your case has already been escalated to a senior colleague for review. 🔍

⏰ Timelines & Escalation

• We aim to resolve most issues promptly after our first reply.

• Complex matters may take a little longer, but you’ll always be kept in the loop until everything is settled.

💛 Our Promise

Your experience matters. Every piece of feedback helps us deliver healthier hair—and happier customers—day after day. Thank you for taking the time to let us know how we’re doing!