I have had a reaction to my medicine. What do I do?Updated 10 months ago
What to Do If You Have Had a Reaction to Your Medicine
Experiencing a reaction to your medication can be concerning. It’s important to take the appropriate steps to address the situation and ensure your safety. Here’s what you should do if you’ve had a reaction to your Dense hair treatment or any other medication:
Immediate Steps
Stop Using the Product:
Cease Application: Immediately stop using the product that you suspect is causing the reaction. This includes any topical treatments, shampoos, or supplements.
Assess the Reaction:
Mild Reactions: For mild reactions such as slight redness, itching, or dryness, discontinue use and monitor your symptoms.
Severe Reactions: For severe reactions such as swelling, blistering, intense itching, difficulty breathing, or any other alarming symptoms, seek medical attention immediately.
Wash the Area:
Cleanse: Gently wash the affected area with lukewarm water and a mild, fragrance-free cleanser to remove any remaining product.
Seeking Medical Advice
Contact Your Doctor:
Consultation: Contact your healthcare provider or dermatologist to discuss your symptoms. They can provide guidance on how to treat the reaction and whether you need to discontinue the product permanently.
Follow Medical Instructions:
Medication: Your doctor may recommend over-the-counter antihistamines or topical steroids to alleviate symptoms. Follow their instructions carefully.
Reporting the Reaction
Contact Dense Customer Support:
Email: Send a detailed email to the customer service team at [email protected], describing your reaction and including any relevant information such as the product used, when you started using it, and your symptoms.
Phone: Call the customer service phone number at 0330 0533977 during business hours for immediate assistance.
Provide Details:
Documentation: Include any photos of the reaction, details about other medications or products you’re using, and any pre-existing conditions that may be relevant.
Preventing Future Reactions
Patch Test:
Test New Products: Before using a new product, perform a patch test. Apply a small amount to a discreet area of skin and wait 24-48 hours to see if any reaction occurs.
Read Ingredients:
Check for Allergens: Carefully read the ingredient list of new products to identify any known allergens or irritants that you should avoid.
Consult a Specialist:
Personalised Advice: If you have a history of skin sensitivities or allergies, consult with a dermatologist or trichologist to get personalised product recommendations and advice.
Conclusion
If you experience a reaction to your Dense hair treatment or any other medication, it’s crucial to stop using the product immediately and seek medical advice. Contact Dense customer support to report the reaction and get further assistance. Taking these steps will help ensure your safety and guide you towards finding suitable alternatives that work for you. If you have any further questions or need additional support, feel free to reach out!