I have been incorrectly charged on my account?Updated a year ago

If you have been incorrectly charged on your account, it's important to address the issue promptly to ensure it is resolved. Here are the steps you can take to resolve incorrect charges with DENSE:

Steps to Resolve Incorrect Charges

Review Your Billing Statement:

Double-check your billing statement or online account to confirm the details of the incorrect charge. Make a note of the date, amount, and any transaction ID associated with the charge.

Gather Documentation:

Collect any relevant documentation, such as your order confirmation email, receipts, and any communication with DENSE customer service related to your order.

Contacting DENSE Customer Service

Email: Send a detailed email to the customer service team outlining the issue. Include your account details, the incorrect charge, and any supporting documentation to [email protected]

Phone: Call the customer service phone number on 0330 0533977 during business hours for immediate assistance. Be ready to provide details about the incorrect charge and your order.

What to Expect

When you contact DENSE customer service, they will likely:

Verify Your Account and Charges: Review your account details and the charges in question.

Investigate the Issue: Look into the transaction history and any potential errors that may have occurred.

Correct the Charge: Process a refund for the incorrect amount or adjust your account balance to reflect the correct charge.

Confirmation: Provide you with confirmation of the resolution and any next steps.

Additional Tips

Keep Records: Maintain records of all communication with DENSE customer service, including emails, chat transcripts, and notes from phone calls.

Monitor Your Account: Regularly check your account and billing statements to ensure that the issue has been resolved and no further incorrect charges occur.

Conclusion

Addressing incorrect charges promptly helps ensure that your account remains accurate and your finances are in order. By contacting DENSE customer service with the necessary information and following their instructions, you can resolve the issue efficiently. If you have any further questions or need additional assistance, feel free to ask!