Order/Account

Why has my product changed?

If you feel like you have received the incorrect product, please do not use it until you have spoken to one of our experts. Please email [email protected] and leave your details (Name, Address, Email, and Contact telephone number) and the exa

I want to speak to customer services?

Please email [email protected] and leave your details (Name, Address, Email, and Contact telephone number) and the exact nature of your query so we can arrange for one of our experts to contact you.

I want to speak to an expert about my treatments and hairloss?

Please email [email protected] and leave your details (Name, Address, Email, and Contact telephone number) and the exact nature of your query so we can arrange for one of our experts to contact you.

I have received the wrong treatment / product?

We are sorry to hear that you have received the incorrect product, please do not use the product until you have spoken to one of our experts. Please email [email protected] and leave your details (Name, Address, Email, and Contact telephone n

I have been incorrectly charged on my account?

We are sorry to hear that you have been incorrectly charged on your account. Please email [email protected] and leave your details (Name, Address, Email and Contact telephone number) and the exact nature of your query so our account team have

Why is the Dense Daily Densify 2in1 Shampoo and Conditioner expensive?

Our products have been developed with an extensive concentration of active ingredients such as Curcuma longa callus conditioned media (turmeric extract), Acetyl Tyrosine, Arginine, Phenoxyethanol, Calcium Pantothenate, Zinc Gluconate, Ornithine Hcl,

📦 Where is my order?

We're here to help you track your order with ease! 🚚. To get started, please visit our Help Centre: Dense Help Centre. Click on "Track my order": Track My Order. You'll be prompted to enter either your email or mobile number. If both are on your acc

How do I cancel my subscription?

Wait, Stop!… are you sure? Cancelling your subscription will not only halt your progress but it will also result in you losing all your hair gains. If you still wish cancel your treatment, head over to Densehairexperts.com. Before cancelling why don’

How do I change my payment details?

To update or change the payment details on your account, head over to densehairexperts.com. If you are having difficulties with this, please get in touch by emailing [email protected] and one of our team will assist you.

How do I change the shipping date of my products?

To change the shipping date of your products please head over to densehairexperts.com. If you are having difficulties with this, please get in touch by emailing [email protected] and one of our team will assist you.

I have ran out of my treatment before the end of the month, what do I do?

Your Monthly Dense treatment is dose checked and should last for a month. Subscribing to your treatment allows us to send your next treatment in time so you never have gaps in treatment applications. In the event you do run out of formula before your

How do I pause my subscription?

Wait, Stop!… are you sure? Pausing your subscription will not only halt your progress but it will also result in you losing all your hair gains. If you still wish to pause your next order head over to Densehairexperts.com. Before pausing why don’t yo