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Dense - The Hair Experts logo

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Order/Account

Why has my product changed?

If you notice that your DENSE product has changed, there could be several reasons behind it. Here are some common explanations:. 1. Personalised Formulations. DENSE offers bespoke, all-in-one spray formulations tailored to individual needs. Your prod

I want to speak to customer services?

Certainly! If you need to speak to DENSE customer services, here are the steps you can take:. Contacting DENSE Customer Services. 1. Email: Send a detailed email to the customer service team outlining your issue. Include your account details, order n

I want to speak to an expert about my treatments and hairloss?

Certainly! If you want to speak to an expert about your treatments and hair loss, here are the steps you can take to get in touch with a professional from DENSE:. Contacting DENSE Hair Experts. 1. Email: Send an email to the customer service team req

I have received the wrong treatment / product?

If you have received the wrong treatment or product from DENSE, here are the steps you can take to resolve the issue:. Steps to Resolve the Issue. Review Your Order Confirmation:. Double-check your order confirmation email or receipt to verify the de

I have been incorrectly charged on my account?

If you have been incorrectly charged on your account, it's important to address the issue promptly to ensure it is resolved. Here are the steps you can take to resolve incorrect charges with DENSE:. Steps to Resolve Incorrect Charges. Review Your Bil

Why is the Dense Daily Densify 2in1 Shampoo and Conditioner expensive?

The Dense Daily Densify 2-in-1 Shampoo and Conditioner is priced at a premium level for several reasons. Understanding these factors can help you appreciate the value and effectiveness of the product:. 1. High-Quality Ingredients. Curcuma Longa: Know

📦 Where is my order?

The most common reason for delays in dispatch are when medical history forms have not been completed. If you have not completed your medical form, please check your emails and complete as soon as possible. If you have completed your medical history f

How do I cancel my subscription?

Wait… are you sure? Cancelling your subscription will not only halt your progress but may result in losing all your hair gains. Remember there is no cure for hair loss and DENSE is the market leader. Let's find a solution to maximise your growth. Wha

How do I change my payment details?

You can easily change your payment details by following these steps:. Log Into Your Account:. Select Address and Payment Details:. Manage Payment Methods:. Email:. Phone:. Changing your payment details is straightforward through your online account.

How do I change the shipping date of my products?

Certainly! Here’s an appropriate response for a customer inquiring about how to change the shipping date of their products:. You can easily change the shipping date of your products by following these steps:. Log Into Your Account:. Manage Upcoming O

I have ran out of my treatment before the end of the month, what do I do?

What to Do If You Run Out of Treatment Before the End of the Month. If you have run out of your treatment before the end of the month, please follow these steps to ensure you receive a timely refill:. Log Into Your Account:. Visit the following link:

How do I pause my subscription?

Wait… are you sure? pausing your subscription will not only halt your progress but may result in losing all your hair gains. Remember there is no cure for hair loss and DENSE is the market leader. Let's find a solution to maximise your growth. You ca

Change shipping address / Update delivery address

We understand your concerns regarding your order status and/or changing the shipping address. Let's address these issues:. Checking Order Status. For the "unfulfilled" status of your order:. Changing Shipping Address (Pre-dispatch). To change your sh

Order Process

Here's the step-by-step process with approximate time frames when you purchase a DENSE treatment plan:. Review by a Doctor (1-2 Days):. Approval Process (Same Day as Review):. Formulation by a Pharmacist (1 Day):. Dispensing the Treatment (Same Day a

Refunds / Refund Policy

Order Cancellation, Refunds, and Returns Policy. Returns Policy. We trust you will be satisfied with your purchase from Dense Hair Experts. However, should there be any reason for dissatisfaction, the following returns policy applies:. Non-Prescripti

Guarantee

DENSE GUARANTEES. OUR GUARANTEE IS AVAILABLE WITH BOTH OUR COMPLETE PLAN AND ESSENTIAL PLANS. We’ve made treating hair loss as easy as A,B,C. Products should be easy to use, affordable, and work! Dense Personalised hair growth plans provide a pill-fr