📦 Where is my order?Updated 9 months ago
The biggest reason for delays
The most common reason for delays in dispatch are when medical history forms have not been completed. If you have not completed your medical form, please check your emails and complete as soon as possible.
If you have completed your medical history form and still awaiting please follow below.
Where is My Order?
Track Online
The quickest way to check the status of your order is to visit the following link: Order Tracking Portal and follow the on-screen instructions.
Alternatively, you can contact us through the following methods:
Send a detailed email with your order number and inquiry to [email protected].
Phone
Call our customer service team at 0330 0533977 during business hours for immediate assistance.
Dispatch TimesÂ
All products must go through a medical team to ensure suitability and can take 1-2 days to process. Shipment is a  Next Day DPD service but there can be delays with the courier service. We apologise for any delays and aim to have your treatment products to you ASAP.Â
Conclusion
Using the order tracking portal is the fastest way to get real-time updates on your order status. If you need further assistance, our customer service team is ready to help through email, phone, or social media. If you have any more questions or need additional support, feel free to ask!