I have received the wrong treatment / product?Updated 9 months ago

If you have received the wrong treatment or product from DENSE, here are the steps you can take to resolve the issue:

Steps to Resolve the Issue 

Review Your Order Confirmation:

Double-check your order confirmation email or receipt to verify the details of the product or treatment you originally ordered.

Contact Customer Service:

Reach out to DENSE customer service as soon as possible. Provide them with your order number and details of the incorrect product received.

Contacting DENSE Customer Service

Email: Send a detailed email to the customer service team, including your order number, the incorrect product received, and any other relevant details [email protected]

Phone: Call the customer service phone number 0330 0533977 during business hours for immediate assistance.

What to Expect

When you contact DENSE customer service, they will likely:

Verify Your Order: Confirm the details of your original order and the incorrect product received.

Arrange a Return: Provide instructions on how to return the incorrect product.

Send the Correct Product: Arrange for the correct product to be dispatched to you as soon as possible.

Additional Tips

Keep All Packaging: Hold onto all packaging materials and documentation that came with the incorrect product until the issue is resolved.

Document the Issue: Take photos of the incorrect product and any labels or documentation for your records.

Conclusion

Mistakes can happen, but the DENSE customer service team is there to help resolve the issue promptly. By contacting them with the necessary information and following their instructions, you can quickly receive the correct treatment or product and continue with your hair care regimen. If you have any further questions or need additional assistance, feel free to ask!