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Dense - The Hair Experts

Hi, 

Thanks for your message. Our pharmacy and fulfilment team are working hard to get your order dispatched as quickly as possible. 
Remember, our high strength pharma range is made specifically for you. 

We will keep you up to date as 98% of orders reach our customers within 48 hours. You will receive a notification as soon as our courier has collected your order and we will endeavour to update you with a tracking number as soon as it has been triggered. 

Thank you for your patience.
DENSE

If your order arrives damaged, we apologise for any inconvenience and thank you for your understanding. To help us resolve the situation, please follow these steps:. Please reach out to us with any further questions or concerns.

If your order arrives damaged, we apologise for any inconvenience and thank you for your understanding. To help us resolve the situation, please follow these steps:<ol><li>Take clear photos of the damaged items, making sure the damage is visible in the images.</li><li>Email the photos to our customer service team.</li><li>Once we review the photos, we will provide a free replacement for the damaged products.</li></ol>Please reach out to us with any further questions or concerns.

What should I do if I receive a damaged product?

We love hearing from you—whether it’s a pat on the back or something we need to fix. Here’s the quickest way to reach the right people:. Email: pharmacy@densehairexperts.com. Tell us what delighted you, what could be better, or ideas you’d like us to

We love hearing from you&#x2014;whether it&#x2019;s a pat on the back or something we need to fix. Here&#x2019;s the quickest way to reach the right people:<h4 data-start="198" data-end="225" id="-share-your-feedback">&#x1F31F; Share Your Feedback</h4><ul data-start="226" data-end="430"><li data-start="226" data-end="274">Email: <a data-start="241" data-end="270" rel="noopener" target="_blank">pharmacy@densehairexperts.com</a></li><li data-start="275" data-end="363">Tell us what delighted you, what could be better, or ideas you&#x2019;d like us to explore.</li><li data-start="364" data-end="430">We read every message and use your insight to keep improving. &#x1F49A;</li></ul><h4 data-start="432" data-end="463" id="&#xFE0F;-make-a-formal-complaint">&#x26A0;&#xFE0F; Make a Formal Complaint</h4><ol data-start="464" data-end="893"><li data-start="464" data-end="509">Email: <a data-start="480" data-end="505" rel="noopener" target="_blank">help@densehairexperts.com</a></li><li data-start="510" data-end="630">Subject line: Begin with &#x201C;Complaint &#x2013;&#x201D; followed by a short description (e.g., Complaint &#x2013; Late delivery).</li><li data-start="631" data-end="893">What to expect:<ul data-start="659" data-end="893"><li data-start="659" data-end="749">Within 2&#x2013;3 business days you&#x2019;ll receive an update or a request for more details. &#x23F3;</li><li data-start="753" data-end="893">If you haven&#x2019;t heard from us by the end of Day 3, rest assured your case has already been escalated to a senior colleague for review. &#x1F50D;</li></ul></li></ol><h4 data-start="895" data-end="924" id="-timelines--escalation">&#x23F0; Timelines &amp; Escalation</h4><ul data-start="925" data-end="1101"><li data-start="925" data-end="990">We aim to resolve most issues promptly after our first reply.</li><li data-start="991" data-end="1101">Complex matters may take a little longer, but you&#x2019;ll always be kept in the loop until everything is settled.</li></ul><h4 data-start="1103" data-end="1122" id="-our-promise">&#x1F49B; Our Promise</h4>Your experience matters. Every piece of feedback helps us deliver healthier hair&#x2014;and happier customers&#x2014;day after day. Thank you for taking the time to let us know how we&#x2019;re doing!

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